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FAQ

Total 15

FAQ 페이지 테이블
Enquiry Type	Model	Enquiry
Features / Function Disinfection Robot Has the disinfection/air cleaning function of the disinfection robot been certified by an official organization? The Korea Construction Living Environment Testing Laboratory (KCL) has officially certified all functions of the disinfection robot.
Features / Function Disinfection Robot What functions does the disinfection robot have? The disinfection robot performs air sterilization, deodorization, and floor surface sterilization. The plasma module and triple filter installed inside the robot clean and sterilize the air, and the UVC LED at the bottom of the robot sterilizes harmful bacteria on the floor.
Features / Function Features/function Is it automatic charging? Serving robots are not manually charged. Instead, they automatically park and charge themselves at the charging station. When the robot's battery is lower than a certain level, it automatically starts the charging process.
Service Features/function What should I do after an accident caused by a robot? Because the robot stops moving ahead of people through various sensors and riders, accidents rarely occur. The accident rate is very low due to a conservative driving plan for safety. However, we also operate business liability insurance in case of an accident.
Maintenance Disinfection Robot How do I replace the plasma? Plasma has a lifespan of 10 years. In case of damage or breakdown, free maintenance will be provided for one year. Afterward, components and visiting expenses will be charged.
Maintenance Disinfection Robot How do I replace consumables? The disinfection robot requires 3 consumables: UVC 3 years / Plasma module 6 years / Filter 1-year replacement. Hyundai Robotics provides free visits for replacement/inspection within the contract period.
Maintenance Features/function How is robot maintenance done? In the case of rental, regular visits for inspections and maintenance will be offered by professionals on a quarterly basis. In case of purchase, free maintenance will be provided for 3 years. After that, components and visiting expenses will be charged.
Maintenance Features/function Will there be a recall service if the robot itself is faulty? If the robot is faulty, a specialist will visit and take action. If a return, repair, or reinstallation is required, we will provide a replacement that can be used during the repair period.
Maintenance Features/function What if the robot breaks down while using it? If an abnormality occurs while using the robot, you can contact the Hyundai Robotics A/S enquiry (1533-3330).
Buy a product Serving Robot Which product should I buy? Hyundai Robotics recommends the most effective robot through consultations considering the store environment and the user, then experts perform the installation.
Buy a product Features/function How do you perform the installation? Consultation and store environment research will be conducted through calls with customers. If service is available, experts will go out to the site and carry out the installation work when the customer is available.
Buy a product Features/function What is the installation process? Installation experts go out to the site to perform mapping/labeling. Mapping/labeling takes approximately 2 hours, including testing. Altogether it takes less than 4 hours.
Buy a product Features/function Can I rent/purchase? In the case of rental, the payment is monthly based on 36 months, and the robot will be collected at the end of the rental contract period. In the case of purchase, the purchase can be made with full payment, and ownership will be given to the customer at the time of the contract.
Buy a product Features/function How much is a robot? You can check it on Hyundai Robotics' website "Price List (temporary)". Promotions are available sometimes, so please check with Hyundai Robotics (031-289-5380) or an official dealer.
Buy a product Features/function I would like a robot demonstration before purchase. How can I apply? You can apply by filling out simple information in the "Free demonstration application/consultation Enquiry" menu on Hyundai Robotics' website.